RETURNS AND SUSTAINABILITY

We are pleased to present our new, comprehensive approach to sustainability. As one of the leading logistics companies, we bear a great responsibility towards our environment and society. We are committed to establishing sustainable and innovative solutions throughout the entire logistics chain, setting new standards in the industry.

A key component of our commitment is the centralized remarketing of returned goods from our online business. High-quality products that, for a variety of reasons, can no longer be sold as new should not go unused or even be disposed of. With our approach, we extend the life cycle of these items by offering them again – whether through alternative sales channels, special sales, or partner platforms.

In this way, we actively make a valuable contribution to drastically reducing waste and conserving resources. By handling returned goods responsibly, we can, together with our customers and partners, promote the circular economy and significantly reduce our ecological footprint.

Our sustainable solutions are seamlessly integrated into existing logistics processes. This well-conceived integration not only ensures increased efficiency but also significantly more environmentally friendly handling. At the same time, we enable our customers to shop more consciously and sustainably – because responsible action in logistics is the key to a livable future. We are proud to make a significant contribution to environmental protection with our innovative approaches and to firmly establish sustainable business practices as an integral part of our corporate culture.

Our sustainable returns concept goes far beyond mere remarketing. We continuously invest in state-of-the-art technologies and processes to efficiently record, inspect, process, and reintegrate returns into the supply chain in the best possible way. This ensures that even returned goods are used to a high standard, while still allowing customers to benefit from attractive products. At the same time, our approach promotes transparency along the supply chain. Through digital solutions, we enable not only ourselves but also our business partners to track the path of returned goods, thereby creating sustainable added value.

Sustainability and profitability go hand in hand for us. Our sustainable logistics solutions offer not only ecological benefits but also a range of economic advantages for our partners:

• Reduced capital requirements for retailers: Smaller shelf and warehouse spaces, reduced personnel costs, and lower rental expenses significantly reduce fixed costs.
• Cost reduction through centralized order picking: Optimized route planning and shorter lead times ensure more efficient logistics with significant cost savings.
• Flexibility for sales campaigns: Retailers benefit from faster product availability without the need to keep large quantities in each store – ideal for seasonal and special promotions.
• Sales growth potential: Attractive delivery options such as evening or Saturday deliveries increase customer satisfaction and create additional service offerings that boost sales.

Through this combination of sustainability and profitability, we offer our customers unique, long-lasting added value.

Together towards a sustainable future
We are convinced that sustainable practices in logistics are not only an obligation, but also an opportunity – for our company, for our customers, and for the environment. With our innovative approaches to returns management, a modern vehicle fleet, and economic efficiency, we are actively shaping the future. Let's embark on the path to greater sustainability together and take responsibility – for a livable world tomorrow.